Health & Wellness
TheGuarantors
51-200
Series C
Glassdoor 4.7
Flock Freight
501-1000
Series D
Glassdoor 3.7
Point
201-500
Series C
Glassdoor 4.9
Ramp
201-500
Series C
Glassdoor 5.0
Webflow
501-1000
Glassdoor 4.7
Series C
TaxBit
51-200
Glassdoor 4.4
Series B
Route
501-1000
Glassdoor 4.5
Secure Code Warrior
201-500
Glassdoor 4.4
Series B
Grammarly
501-1000
Glassdoor 4.8
Lattice
501-1000
Glassdoor 4.7
Series F
Klarna
5001-10000
Glassdoor 3.8
Brex
1001-5000
Series C
Glassdoor 4.8
Reddit
1001-5000
Series F
Glassdoor 4.3
Outreach
1001-5000
Miro
1001-5000
Glassdoor 4.6
Series C
TripActions
1001-5000
Glassdoor 3.7
Series F
Deel
1001-5000
Series D
Glassdoor 4.2
Cascade
Glassdoor 5.0
51-200
Series A
Zoomo
Glassdoor 4.1
201-500
Series B
AgriWebb
Glassdoor 4.4
51-200
Series B
Google
10000+
Public
Glassdoor 4.6
Amazon
Glassdoor 4.1
10000+
Public
Immutable
Glassdoor 4.9
201-500
Series C
ChartHop
Glassdoor 4.7
11-50
Series B
Pave
Glassdoor 4.7
11-50
Series B
Snyk
Glassdoor 4.3
51-200
Series F
Mercury
Glassdoor 5.0
11-50
Series B
Grata
Glassdoor 5.0
11-50
Series A
Culture Amp
Glassdoor 4.3
501-1000
Series F
Mr Yum
Glassdoor 5.0
11-50
Series A
Female Leader
Slyp
Glassdoor 4.4
1001-5000
Series A
Cover Genius
Glassdoor 4.7
201-500
Series C
Xplor
Glassdoor 4.0
201-500
Cashrewards
Glassdoor 4.1
11-50
Series A
Superhuman
Glassdoor 4.8
11-50
Series C
UpGuard
Glassdoor 4.6
11-50
Series B
Blockdaemon
Glassdoor 4.9
201-500
Series C
Multiverse
Glassdoor 4.1
201-500
Series C
Female Leader
Carma
Glassdoor 5.0
1001-5000
Seed
Sinai Technologies
Glassdoor 5.0
1001-5000
Seed
Female Leader
Calven
Glassdoor 5.0
1001-5000
Seed
Unstoppable Domains
Glassdoor 4.9
11-50
Justworks
Glassdoor 4.0
501-1000
Series E
Employment Hero
Glassdoor 4.7
201-500
Series F
Alma
Glassdoor 4.8
201-500
Series C
Brighte
Glassdoor 4.7
201-500
Series C
Female Leader
Tines
Glassdoor 5.0
11-50
Series B
Expel
Glassdoor 4.9
201-500
Series E
Summer
Glassdoor 5.0
1001-5000
Series A
Certified B Corp
Pipe
Glassdoor 5.0
11-50
Series B
Heap
Glassdoor 4.8
201-500
Series D
Deputy
Glassdoor 4.2
201-500
Series B
Shippit
Glassdoor 4.0
11-50
Series B
SafetyCulture
Glassdoor 4.1
501-1000
Series D
Vanta
Glassdoor 4.9
201-500
Series A
Female Leader
Brightline
Glassdoor 4.8
201-500
Series B
Female Leader
Wheel
Glassdoor 4.8
201-500
Series C
Female Leader
Quit Genius
Glassdoor 4.9
11-50
Series B
Torch
Glassdoor 4.3
201-500
Series B
Forage
Glassdoor 4.5
11-50
Series B
Redaptive
Glassdoor 4.2
201-500
Series C
Project Canary
Glassdoor 5.0
11-50
Series B
Glean
Glassdoor 5.0
51-200
Series B
Obsess
Glassdoor 5.0
11-50
Series A
Female Leader
Esusu
Glassdoor 5.0
11-50
Series B
Carrot Fertility
Glassdoor 4.2
201-500
Series C
Female Leader
Aurora Solar
Glassdoor 4.8
201-500
Series D
Modern Health
Glassdoor 4.7
501-1000
Series D
Female Leader
Divvy Homes
Glassdoor 4.7
501-1000
Series D
Brightwheel
Glassdoor 4.6
201-500
Series C
BigID
Glassdoor 4.8
201-500
Series D
Envoy
Glassdoor 4.2
201-500
Series C
15Five
Glassdoor 4.5
201-500
Series B
Unison
Glassdoor 4.5
11-50
Series C
Sealed
Glassdoor 4.0
11-50
Series A
Female Leader
Newsela
Glassdoor 4.2
501-1000
Series D
Headway
Glassdoor 4.6
201-500
Series B
Pinwheel
Glassdoor 5.0
11-50
Series B
Drata
Glassdoor 5.0
11-50
Series B
Circle
Glassdoor 4.0
501-1000
Series E
Chainalysis
Glassdoor 4.8
201-500
Series E
Multiverse
Hatch
11-50
Seed
Go1
Glassdoor 4.2
201-500
Series D
Scratchpad
Evergent
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Alma

Member Success Manager

US / Remote
·
Mid Level
·
Full Time
·
USD $86-101k /year

Simplifying access to therapy. Making it easy to find high-quality affordable mental health care

About

Alma

At Alma, we’re making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. We’ve raised $90.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.

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About the role

Sales, Success, and Partnerships
·
Mid Level

A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically after a few years of experience.

Must haves

Visa to work in

the US

At least 1 years work experience in sales or customer experience

Key skills

Customer Journey Management

Customer Service

Problem Solving

Service orientation

Collaboration

Closing deals

Building a sales pipeline

Achievement orientation

Job description

A critical role in driving the engagement of members to ensure they are able to realize the full benefits of the Alma platform and ensure people get the best access to mental health care possible.

What You"ll Do:This role is part coach, project manager, consultant and product specialist, responsible for delivering excellent support to our members and driving member retention and engagement. You’ll handle member escalations that require product and membership expertise, give one to one support via phone and zoom, and host office hours when needed.

  • Coach members on how to make the most of their Alma membership and handle all membership lifecycle interactions, including onboarding and ongoing engagement
  • Work in concert with Product Marketing and ProductEng on our member engagement and product strategy to reduce churn and encourage behaviors that drive member satisfaction and engagement metrics
  • Be a subject matter expert on all of Alma’s products and services to help support members throughout their journey and serve as the escalation pathway for our support team
  • Document notes and outcomes of membership calls in our service tools (Zendesk and Salesforce)
  • Surface trends and findings from your member conversations to key stakeholders on the team
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Pay range

Exact compensation may vary based on skills & experience

USD $86-101k /year

Industry Benchmark

Benefits

Quickly identify challenges that our prospective customers face and discover the best inbound marketing solutions for their business
Quickly identify challenges that our prospective customers face and discover the best inbound marketing solutions for their business
Consistently close new business at or above quota level
Nurture relationships with highly qualified opportunities at small and mid-sized companies

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