Customer Success Manager

What You"ll Do:The Customer Success team is a relatively new but rapidly growing part of Multiverse, and has just started scaling in the US. We're a collaborative group; working together to define what brilliant looks like; creating a strategy based on data and real human interactions. We're also the only team at Multiverse to work across both the client and learning sides of the business, giving us a unique viewpoint into the operations of a hyper-growth startup.Sitting within Multiverse's Go To Market team, we benefit from the leadership of President, Jeremy Duggan, who has an impressive track record of taking four previous tech companies to a billion-dollar valuation - most recently AppDynamics from $100M to $3.7 billion in just four and a half years.

• Responsible for managing the success of a book of clients, building and managing relationships with senior business and HR leaders
• Taught to define,measure and deliver ongoing value to our clients, using data to prove the impact of our apprenticeship programs on clients' businesses
• Given the resources and training to perform your best and stay organized (Hubspot, Tableau)
• Working independently to innovate with your clients, always searching for ways to improve what we do to drive better results
• Building great internal relationships with other teams all over Multiverse
• Measured on the retention and growth of the business at your clients