Workplace Wellbeing
TheGuarantors
51-200
Series C
Glassdoor 4.7
Flock Freight
501-1000
Series D
Glassdoor 3.7
Point
201-500
Series C
Glassdoor 4.9
Ramp
201-500
Series C
Glassdoor 5.0
Webflow
501-1000
Glassdoor 4.7
Series C
TaxBit
51-200
Glassdoor 4.4
Series B
Route
501-1000
Glassdoor 4.5
Secure Code Warrior
201-500
Glassdoor 4.4
Series B
Grammarly
501-1000
Glassdoor 4.8
Lattice
501-1000
Glassdoor 4.7
Series F
Klarna
5001-10000
Glassdoor 3.8
Brex
1001-5000
Series C
Glassdoor 4.8
Reddit
1001-5000
Series F
Glassdoor 4.3
Outreach
1001-5000
Miro
1001-5000
Glassdoor 4.6
Series C
TripActions
1001-5000
Glassdoor 3.7
Series F
Deel
1001-5000
Series D
Glassdoor 4.2
Cascade
Glassdoor 5.0
51-200
Series A
Zoomo
Glassdoor 4.1
201-500
Series B
AgriWebb
Glassdoor 4.4
51-200
Series B
Google
10000+
Public
Glassdoor 4.6
Amazon
Glassdoor 4.1
10000+
Public
Immutable
Glassdoor 4.9
201-500
Series C
ChartHop
Glassdoor 4.7
11-50
Series B
Pave
Glassdoor 4.7
11-50
Series B
Snyk
Glassdoor 4.3
51-200
Series F
Mercury
Glassdoor 5.0
11-50
Series B
Grata
Glassdoor 5.0
11-50
Series A
Culture Amp
Glassdoor 4.3
501-1000
Series F
Mr Yum
Glassdoor 5.0
11-50
Series A
Female Leader
Slyp
Glassdoor 4.4
1001-5000
Series A
Cover Genius
Glassdoor 4.7
201-500
Series C
Xplor
Glassdoor 4.0
201-500
Cashrewards
Glassdoor 4.1
11-50
Series A
Superhuman
Glassdoor 4.8
11-50
Series C
UpGuard
Glassdoor 4.6
11-50
Series B
Blockdaemon
Glassdoor 4.9
201-500
Series C
Multiverse
Glassdoor 4.1
201-500
Series C
Female Leader
Carma
Glassdoor 5.0
1001-5000
Seed
Sinai Technologies
Glassdoor 5.0
1001-5000
Seed
Female Leader
Calven
Glassdoor 5.0
1001-5000
Seed
Unstoppable Domains
Glassdoor 4.9
11-50
Justworks
Glassdoor 4.0
501-1000
Series E
Employment Hero
Glassdoor 4.7
201-500
Series F
Alma
Glassdoor 4.8
201-500
Series C
Brighte
Glassdoor 4.7
201-500
Series C
Female Leader
Tines
Glassdoor 5.0
11-50
Series B
Expel
Glassdoor 4.9
201-500
Series E
Summer
Glassdoor 5.0
1001-5000
Series A
Certified B Corp
Pipe
Glassdoor 5.0
11-50
Series B
Heap
Glassdoor 4.8
201-500
Series D
Deputy
Glassdoor 4.2
201-500
Series B
Shippit
Glassdoor 4.0
11-50
Series B
SafetyCulture
Glassdoor 4.1
501-1000
Series D
Vanta
Glassdoor 4.9
201-500
Series A
Female Leader
Brightline
Glassdoor 4.8
201-500
Series B
Female Leader
Wheel
Glassdoor 4.8
201-500
Series C
Female Leader
Quit Genius
Glassdoor 4.9
11-50
Series B
Torch
Glassdoor 4.3
201-500
Series B
Forage
Glassdoor 4.5
11-50
Series B
Redaptive
Glassdoor 4.2
201-500
Series C
Project Canary
Glassdoor 5.0
11-50
Series B
Glean
Glassdoor 5.0
51-200
Series B
Obsess
Glassdoor 5.0
11-50
Series A
Female Leader
Esusu
Glassdoor 5.0
11-50
Series B
Carrot Fertility
Glassdoor 4.2
201-500
Series C
Female Leader
Aurora Solar
Glassdoor 4.8
201-500
Series D
Modern Health
Glassdoor 4.7
501-1000
Series D
Female Leader
Divvy Homes
Glassdoor 4.7
501-1000
Series D
Brightwheel
Glassdoor 4.6
201-500
Series C
BigID
Glassdoor 4.8
201-500
Series D
Envoy
Glassdoor 4.2
201-500
Series C
15Five
Glassdoor 4.5
201-500
Series B
Unison
Glassdoor 4.5
11-50
Series C
Sealed
Glassdoor 4.0
11-50
Series A
Female Leader
Newsela
Glassdoor 4.2
501-1000
Series D
Headway
Glassdoor 4.6
201-500
Series B
Pinwheel
Glassdoor 5.0
11-50
Series B
Drata
Glassdoor 5.0
11-50
Series B
Circle
Glassdoor 4.0
501-1000
Series E
Chainalysis
Glassdoor 4.8
201-500
Series E
Multiverse
Hatch
11-50
Seed
Go1
Glassdoor 4.2
201-500
Series D
Scratchpad
Evergent
Simpleshow
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Back to roles

Calven

Customer Success Manager

Sydney, NSW
·
Junior
·
Full Time
·
AUD $85-120k /year

A workplace experience platform that can meet the needs of individuals, teams and the organization in this new world of hybrid work

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About

Calven

Calven is the workplace tech platform powering the future of work by fusing together employee experience and workplace operations. We help to shape a better experience for employees, employers, and team leaders by unlocking hybrid work, enabling amazing workplace experiences no matter where we work, and optimizing the office whenever it’s needed. We're on a mission to make the future of work, work for everyone.

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About the role

Sales, Success, and Partnerships
·
Junior

A role for someone with some basic skills, good motivation and ability to learn. Typically little experience is required.

Must haves

Visa to work in

Australia

At least 1 years work experience in sales or customer experience

Key skills

Relationship Building & Management

Written Communication

Problem Solving

Closing deals

Building a sales pipeline

Achievement orientation

Job description

The Customer Success Manager (CSM) is a new role at Calven with responsibility for driving product adoption across our customer base. You"ll work with cross-functional teams across the entire customer life cycle to support sales efforts, lead implementations, gather feedback from users, and drive contract renewals. The CSM will play an influential role in defining the Customer Success playbook at Calven, and become established as the product champion for customers.

What You"ll Do:

  • Work with internal teams to engage with customers and uncover insights regarding their ways of working, needs and requirements.
  • Provide support to the Sales team in demonstrating the value of Calven and helping to inform prospects on how we can help them to achieve their objectives and outcomes.
  • Assist with creation of POCs, and onboarding pilot users to successfully experience Calven.
  • Lead customer presentations on best practice implementations and work with internal teams and prospects to prepare a business case outlining scope, resources, timeframes and budgets.
  • Lead the implementation with customer stakeholders to successfully rollout Calven.
  • Continually improve our best practice implementation program, and ensure that our customers understand the importance of communication, change management and adoption.
  • Help the customer plan and execute a project plan including project sponsor, implementation program, resources and milestones.
  • Work with internal teams to successfully configure the customer instance within the agreed scope and timeframes outlined in the contract
  • Drive launch activities and coordinate across internal teams to support customer implementations.
  • Establish Calven success metrics and outcomes in the project planning and implementation phase.
  • Develop an account management plan with the customer to outline the BAU sponsor and key stakeholders, and to understand their respective objectives with Calven
  • Support the customer and internal teams to deliver product extensions/integrations, and continually increase the value of Calven for the customer
  • Conduct quarterly business reviews for objectives, adoption and support / issues management
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Pay range

Exact compensation may vary based on skills & experience

AUD $85-120k /year

Industry Benchmark

Benefits

- Set up for success from day one and provided with the right tools and guidance to excel in your role.

- Developing your skills, learning from others, and receiving appropriate training.

- Working from a location that's convenient for you, with access to our modern Sydney CBD office to meet up with colleagues.

- Collaborating with driven and diverse individuals across the globe.

- Participating in remote off-site workshops.

- Aligned with company success through participation in our employee stock plan, because you deserve to share in the up-side of our business growth.

Quickly identify challenges that our prospective customers face and discover the best inbound marketing solutions for their business
Quickly identify challenges that our prospective customers face and discover the best inbound marketing solutions for their business
Consistently close new business at or above quota level
Nurture relationships with highly qualified opportunities at small and mid-sized companies

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