CleanTech
TheGuarantors
51-200
Series C
Glassdoor 4.7
Flock Freight
501-1000
Series D
Glassdoor 3.7
Point
201-500
Series C
Glassdoor 4.9
Ramp
201-500
Series C
Glassdoor 5.0
Webflow
501-1000
Glassdoor 4.7
Series C
TaxBit
51-200
Glassdoor 4.4
Series B
Route
501-1000
Glassdoor 4.5
Secure Code Warrior
201-500
Glassdoor 4.4
Series B
Grammarly
501-1000
Glassdoor 4.8
Lattice
501-1000
Glassdoor 4.7
Series F
Klarna
5001-10000
Glassdoor 3.8
Brex
1001-5000
Series C
Glassdoor 4.8
Reddit
1001-5000
Series F
Glassdoor 4.3
Outreach
1001-5000
Miro
1001-5000
Glassdoor 4.6
Series C
TripActions
1001-5000
Glassdoor 3.7
Series F
Deel
1001-5000
Series D
Glassdoor 4.2
Cascade
Glassdoor 5.0
51-200
Series A
Zoomo
Glassdoor 4.1
201-500
Series B
AgriWebb
Glassdoor 4.4
51-200
Series B
Google
10000+
Public
Glassdoor 4.6
Amazon
Glassdoor 4.1
10000+
Public
Immutable
Glassdoor 4.9
201-500
Series C
ChartHop
Glassdoor 4.7
11-50
Series B
Pave
Glassdoor 4.7
11-50
Series B
Snyk
Glassdoor 4.3
51-200
Series F
Mercury
Glassdoor 5.0
11-50
Series B
Grata
Glassdoor 5.0
11-50
Series A
Culture Amp
Glassdoor 4.3
501-1000
Series F
Mr Yum
Glassdoor 5.0
11-50
Series A
Female Leader
Slyp
Glassdoor 4.4
1001-5000
Series A
Cover Genius
Glassdoor 4.7
201-500
Series C
Xplor
Glassdoor 4.0
201-500
Cashrewards
Glassdoor 4.1
11-50
Series A
Superhuman
Glassdoor 4.8
11-50
Series C
UpGuard
Glassdoor 4.6
11-50
Series B
Blockdaemon
Glassdoor 4.9
201-500
Series C
Multiverse
Glassdoor 4.1
201-500
Series C
Female Leader
Carma
Glassdoor 5.0
1001-5000
Seed
Sinai Technologies
Glassdoor 5.0
1001-5000
Seed
Female Leader
Calven
Glassdoor 5.0
1001-5000
Seed
Unstoppable Domains
Glassdoor 4.9
11-50
Justworks
Glassdoor 4.0
501-1000
Series E
Employment Hero
Glassdoor 4.7
201-500
Series F
Alma
Glassdoor 4.8
201-500
Series C
Brighte
Glassdoor 4.7
201-500
Series C
Female Leader
Tines
Glassdoor 5.0
11-50
Series B
Expel
Glassdoor 4.9
201-500
Series E
Summer
Glassdoor 5.0
1001-5000
Series A
Certified B Corp
Pipe
Glassdoor 5.0
11-50
Series B
Heap
Glassdoor 4.8
201-500
Series D
Deputy
Glassdoor 4.2
201-500
Series B
Shippit
Glassdoor 4.0
11-50
Series B
SafetyCulture
Glassdoor 4.1
501-1000
Series D
Vanta
Glassdoor 4.9
201-500
Series A
Female Leader
Brightline
Glassdoor 4.8
201-500
Series B
Female Leader
Wheel
Glassdoor 4.8
201-500
Series C
Female Leader
Quit Genius
Glassdoor 4.9
11-50
Series B
Torch
Glassdoor 4.3
201-500
Series B
Forage
Glassdoor 4.5
11-50
Series B
Redaptive
Glassdoor 4.2
201-500
Series C
Project Canary
Glassdoor 5.0
11-50
Series B
Glean
Glassdoor 5.0
51-200
Series B
Obsess
Glassdoor 5.0
11-50
Series A
Female Leader
Esusu
Glassdoor 5.0
11-50
Series B
Carrot Fertility
Glassdoor 4.2
201-500
Series C
Female Leader
Aurora Solar
Glassdoor 4.8
201-500
Series D
Modern Health
Glassdoor 4.7
501-1000
Series D
Female Leader
Divvy Homes
Glassdoor 4.7
501-1000
Series D
Brightwheel
Glassdoor 4.6
201-500
Series C
BigID
Glassdoor 4.8
201-500
Series D
Envoy
Glassdoor 4.2
201-500
Series C
15Five
Glassdoor 4.5
201-500
Series B
Unison
Glassdoor 4.5
11-50
Series C
Sealed
Glassdoor 4.0
11-50
Series A
Female Leader
Newsela
Glassdoor 4.2
501-1000
Series D
Headway
Glassdoor 4.6
201-500
Series B
Pinwheel
Glassdoor 5.0
11-50
Series B
Drata
Glassdoor 5.0
11-50
Series B
Circle
Glassdoor 4.0
501-1000
Series E
Chainalysis
Glassdoor 4.8
201-500
Series E
Multiverse
Hatch
11-50
Seed
Go1
Glassdoor 4.2
201-500
Series D
Scratchpad
Evergent
Simpleshow
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Sealed

Customer Advocate

US / Remote
·
Mid Level
·
Full Time
·
USD $45-56k /year

Modernizing the home to deliver clean air and comfort with less energy

About

Sealed

Sealed is the easiest, most affordable way to make your home more comfortable and energy efficient. Sealed transforms home heating and cooling to deliver clean air and comfort with less energy. Plus, we cover the upfront costs.

About

Founded in 2012, Sealed transforms home heating and cooling to deliver clean air and comfort with less energy. With its innovative financing and service model, Sealed covers the upfront costs of professional upgrades like insulation, heating, and cooling, and homeowners pay back Sealed with energy savings. If the home doesn’t save energy, Sealed doesn’t get paid.

Sealed partners with the nation's leading energy providers and the top contractors in your area. With Sealed, you're in good hands every step of the way.

Our vision: Use less to live better

It’s hard getting people to upgrade their heating and cooling just because it’s “the right thing to do.” Fortunately, there’s another incentive: quality of life.
Growing up, we all saw images of “the home of the future,” complete with flying cars and robot butlers. Fast forward a few decades and the home of the future is, in many ways, here. Every song, film, and TV show ever made streams wirelessly into our houses. We have refrigerators that can tell us when we’re out of milk, personal AI assistants that respond to our voice, and electric cars that drive themselves.
And yet, when it comes to heating and cooling, we’re still stuck in the past. Sixty-five percent of the nation’s housing stock was built before 1990, when comprehensive home energy standards were first enacted. Year after year, we rely on outdated, fossil-fuel powered systems, which operate inefficiently and dirty the air. Our houses are too hot in summer and too cold in winter. They’re drafty. They’re stuffy. Much of the time, they’re just plain unpleasant.

Company benefits

  • Unlimited PTO
  • Stock options
  • Health benefits
  • Paid family leave
  • Flexible work environment: work from headquarters office in NYC or remotely from anywhere within the US

U.S. consumers are ready for climate-friendly homes
Series B fundraising announcement
YouTube

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About the role

Customer Support
·
Mid Level

A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically after a few years of experience.

Must haves

Visa to work in

the US

At least 1 years work experience in sales or customer experience

Key skills

Customer Journey Management

Solution Tailoring

Prioritization

Written Communication

Closing deals

Building a sales pipeline

Achievement orientation

Job description

Be a key voice in shaping the product direction at Sealed and the person that is constantly thinking about how to create an exceptional customer experience. Work not just with a team, but with a group of customers who care about the environment and want to have a positive impact on it.

What You"ll Do:As a Customer Advocate at Sealed, you are the face of the company for this relationship, responsible for answering all questions and issues after the homeowner’s improvement project is complete. Customer Advocates also serve as a voice for our homeowners inside the organization, directly influencing processes to create an exceptional customer experience. This is a highly cross-functional role, working with all customer facing teams of the business to resolve customer concerns and drive proactive process improvements.

  • Provide timely and accurate responses to inbound customer inquiries around billing and home comfort concerns
  • Own and resolve complex customer issues by being proactive and creative.
  • Provide a feedback loop to the rest of the company regarding customer trends and overall customer experience throughout our Service Journey
  • Collaborate with rest of the advocate team, as well as cross-functional peers to respond and resolve customer inquiries
  • Provide insights on drivers of customer sentiment
  • Contribute to educational documentation, both customer facing and internal.
  • Execute customer surprise and delight initiatives
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Pay range

Exact compensation may vary based on skills & experience

USD $45-56k /year

Industry Benchmark

Benefits

  • Uncapped commission
  • Promotion potential to Account Executive with OTE of 105k+
  • Unlimited PTO
  • Stock / Equity Options
  • Health & Wellness Benefits
  • Paid Family Leave
  • Flexible work environment: work from headquarters office in NYC or remotely from anywhere within the US

Quickly identify challenges that our prospective customers face and discover the best inbound marketing solutions for their business
Quickly identify challenges that our prospective customers face and discover the best inbound marketing solutions for their business
Consistently close new business at or above quota level
Nurture relationships with highly qualified opportunities at small and mid-sized companies

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